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25 September, 2021       LISBON - MAX. Nice with sun and some cloudsº, MIN. 03º

 
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QUESTIONS-ANSWERS - BEING A REFERRAL OF THE SITE
I have a restaurant, a shop, ... and want to be referred in the site.
Do I have to pay to be referred to in the site? 
How does the scoring system work (star +comment) in the site? 
Can I be referred without being scored or commended on in the site?
Once classified by the site, do I have the right to know the comments made on me by both the site and the navigators?
If I am only referred and not scored, can the users comment on me? 


I have a restaurant, a shop, ... and want to be referred in the site.

The referral consists of a body of text and photographs, in a rubric of the site, in order to mention an activity (being it commercial or not) for instance a restaurant, an insurance company, a society administering English courses, a doctor, …The referral can be scored or not (scored and commented following 5 elements of criteria) by the site.  The referral is generally scored when it is well known to the site (its redaction committee).  When a referral is actualized on-line it is signaled out with the pictogram “actualized” in purple.  In order to become a referral in the site, contact us through the “contact us” formulary provided for that effect.  We will try to act fast and reply within the next 10 days.  The redaction committee is the sole body habilitated to approve a new referral in the site.  The translation in 4 idioms, the configuration and the choice of evaluation criteria rely on the LivinginLisbon.com site.

 
Do I have to pay to be referred to in the site? 

It is never enough to repeat : any referral in the LivinginLisbon.com is not paid.  It could never be, in order to be the true opinion of the redaction committee and not paid advertising.  It also means that LivinginLisbon.com is free to accept or refuse any proposed referral as well as to cancel an existing one.  With knowledge of this pre condition. If you have a restaurant, a health club, etc…and would like to see it referred by the site, make e proposition to the redaction committee.  It will be our pleasure to make such a referral if it means that the site’s contents will be enriched and our users helped in making a good choice.  In the same manner, all suggestions of new referrals placed by the navigators are more than welcome.
 
How does the scoring system work (star +comment) in the site? 

Each rubric (for instance restaurants, doctors, bars, swimming pools, …) has a different type of referral.  For each rubric is established an evaluation system based on 5 criteria and classified from 1 to 5 stars (1 star = bad, 5 stars = very good) and a comment by the site.  The criteria may vary from one rubric to another if giving more flexibility to the to the evaluation.  For instance, regarding swimming pools, one of the criteria will be the quality of the locker rooms, and for a restaurant will be the quality of the dishes…  In parallel to the site’s evaluation system, there are the navigator’s evaluations following the same criteria. A referral might or might not be scored by the site.  When a referral is not scored, it means that the knowledge the redaction committee has of that same referral is not enough to rate it.  Please note that the lack of scoring does not mean that the referral is a bad one.  At priori, the site tries his best to avoid referrals which are either unknown or lack quality.  Understand that, in agreement with the site’s general conditions of usage we cannot be liable for the consequences that might arise from any litigation between a navigator and one of the establishments/persons referred by the site.  Certain rubrics will not be scored due to ethical reasons or specific regulations (ex : doctors, dentist, …).
 
Can I be referred without being scored or commended on in the site?

The site presents two types of referrals :  the referrals scored by the site are those that the site knows and, with priority, recommends to its visitors.  The other type of referrals are those not scored by the site since, although considered interesting, the redaction committee does not possess enough knowledge on them in order to attribute a score.  In any case, these referrals are scored by the visitors (whom have  previously subscribed the site).
All referrals are free of any charge.   

 
Once classified by the site, do I have the right to know the comments made on me by both the site and the navigators?
Of course you have such a right.  The comments can be read on-line in the site.  Any establishment can place a complaint with the site if considering that the scoring and the comments do not correspond to reality.  The redaction committee will analyze the complaint placed by the establishment and decide on what action to take, considering the motives invoked.  We recall that all comments are verified before being published on-line.  Any excessive commentary will be ignored and any complaint will be analyzed.  We will informed the mentioned establishment when there are repetitive complaints regarding the quality of its services, so that the needed measures might be taken in order to avoid further unpleasantness.  Obviously, any establishment can, at any moment, cancel its association or referral with the site.  In such a case, the referrals will be retrieved within a maximum period of 48h.
 
If I am only referred and not scored, can the users comment on me? 

Yes.  In such a case, only the navigators classify and make comments in the site.  We recall that all comments are screened before being published on-line.  Any excessive commentary will be ignored and all complaints confirmed.  We will inform the mentioned establishment in case of repetitive complaints so that measures can be taken in order to avoid further unpleasantness.
 

  
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